FAQs
Answers to frequently asked questions.
By Courtney and 1 other2 authors20 articles
What to do if my data is not up to date?What to do if you see the data is out of date message on your portal.
How to Access MPC - Forgotten PasswordWhat to do if you are unable to log in to MPC
How do I get MPC Training?Getting Training and Support for My Practice Cloud.
What is the most effective report to calculate Associate Pay?Which Report is best to calculate Associate Pay?
How do I see my Practice and Provider Revenue Per Hour?Monitor Revenue per hour for your Practice and Providers.
Why does the payment appear as unpaid even though it has been made?Why Does the Unpaid Invoice Report not match Exact?
How do I set KPI Targets?Setting KPI Targets
Can I Choose What Access Users have on MPC?Instructions on how to create Role Groups on MPC
What is an Active Patient?A guide for understanding and monitoring Active Patients.
What is a New Patient?A Guide to understanding New Patient Definitions.
What is a Lapsed Patient?A Guide to understanding Lapsed Definitions.
How to Track Treatment ConversionHow to Monitor Treatment Conversion Statistics
What Report tells me my Recall Effectiveness Percentage?Track your Recall Effectiveness %
Why Can I not see Cash Sheets?Accessing Cash Sheets
How to Track Private Revenue from NHS Registered PatientsAn overview of Private Revenue from NHS Patients
Why is my Diary Whitespace Percentage High?Why is my Diary Whitespace % High?
Where can I see Patient Referral Source?Finding Patient Referral Source
How to Cancel Your SubscriptionHelp guide on how to cancel your MPC subscription.
What is a Cancelled Hours?Cancelled Hours Definitions.
How to Use the Dentist Portal AdminInstructions on how to add, delete and review Dentist Portal users.