FAQs
Answers to frequently asked questions.
By Courtney and 1 other2 authors22 articles
- What to do if my data is not up to date?What to do if you see the data is out of date message on your portal.
- How to Access MPC - Forgotten PasswordWhat to do if you are unable to log in to MPC
- How do I get MPC Training?Getting Training and Support for My Practice Cloud.
- What is the most effective report to calculate Associate Pay?Which Report is best to calculate Associate Pay?
- How do I see my Practice and Provider Revenue Per Hour?Monitor Revenue per hour for your Practice and Providers.
- Why does the payment appear as unpaid even though it has been made?Why Does the Unpaid Invoice Report not match Exact?
- How do I set KPI Targets?Setting KPI Targets
- Can I Choose What Access Users have on MPC?Instructions on how to create Role Groups on MPC
- What is an Active Patient?A guide for understanding and monitoring Active Patients.
- What is a New Patient?A Guide to understanding New Patient Definitions.
- What is a Lapsed Patient?A Guide to understanding Lapsed Definitions.
- How to Track Treatment ConversionHow to Monitor Treatment Conversion Statistics
- What Report tells me my Recall Effectiveness Percentage?Track your Recall Effectiveness %
- Why can't I see Cash Sheets?Learn why you might not be able to see or use Cash Sheets and how an Admin User can set up the correct permissions
- How to Track Private Revenue from NHS Registered PatientsAn overview of Private Revenue from NHS Patients
- Why is my Diary Whitespace Percentage High?Why is my Diary Whitespace % High?
- How to Cancel Your SubscriptionHelp guide on how to cancel your MPC subscription.
- Where can I see Patient Referral Source?Finding Patient Referral Source
- What is Cancelled Hours?Cancelled Hours Definitions.
- How to Use the Dentist Portal AdminInstructions on how to add, delete and review Dentist Portal users.
- Why can I not add new users?
- Patient Links in MPC Reports – FAQHow patient links from MPC reports open records in Dentally, and why you must be logged into the correct Dentally site.