Adding new users requires admin rights on MPC. If you don't see the option to manage users, your account doesn't currently have this permission.
Who can add users?
Admin access to add and manage users is reserved for:
Practice owners
Group owners
Operations staff who need to manage the whole business on MPC
📝 Please note: To be granted admin user access, you must have access to all practices within the business on MPC. If a user does not have access to all practices, they cannot be given admin rights.
How to grant admin rights to an existing user
An existing admin user can grant another user admin rights by editing their profile in Manage Users:
Go to the top-right drop-down menu and select Practice Admin Manager.
Click Manage Users.
Find the user you want to promote and click Edit.
Tick Allow User to Manage Users on Portal.
Click Save.
For full instructions on managing users, see How to Add, Delete and Edit Users.
If no admin user is available to grant access, please contact our Support team via the chat box widget.