How to Check if Your Data is Up to Date
To verify if your data is up to date, check the 'Last Update' date displayed in your "Practice Status" area on the landing page or any of the dashboards. The status will be color-coded as follows:
Green: We have the most up to date data from your practice management software as of last night. No further action needed.
Amber: The data update is still in progress. The system is processing the data and it should be completed soon. We recommend waiting until 10am and refreshing your browser to see if the status has changed to green.
Red: The data transfer has failed, meaning your data is out of date. You will need to take action to resolve the issue.
What to Do if Your Data is Out of Date (Red Status)
If your 'Last Update' date is showing in Red, this means your MPC data is not up to date and therefore you are not reporting on your most recent data. Here is what to do next:
Click the Support icon in the top right-hand corner of your screen.
Select Contact Support from the menu. This will open the chat box feature.
Under the Home tab, you will find the option to Create a Ticket: Data Processing issue.
4. Fill Out the Ticket Form: Provide all the relevant details about the issue, including:
Your contact information
Your practice details
A description of the issue (e.g., “Last update failed”)
5. Click Create Ticket to submit the request.
You’ll receive a confirmation that your ticket was created, and you can track the progress of the ticket directly in the chat widget.
Why Your Data May Be Out of Date (Red Status)
Your data may not be updated properly due to issues during the nightly data transfer. Common causes include:
Server being off: Ensure the server is powered on and connected.
New server installation: If you've installed a new server, make sure it’s properly set up to allow data transfers.
Internet connectivity issues: A dropped or unstable connection can prevent data from updating correctly.
What can I do to help?Check your server: Ensure it’s running and connected to the internet.
Verify the internet connection: Make sure your internet is stable and working.
Ensure proper server setup: If you’ve recently installed a new server, please contact us right away via the chat box so we can update the data files.
If you’ve checked these areas and the issue persists, submit a support ticket via the steps outlined above.