What Does the MPC Fail To Attend Report Tell me?
This report gives visibility to:
Total number of patients booked
Total number of patients FTA
FTA appointments as %
FTA appointments in hours
Estimation of revenue lost through FTA appointments
Access the report by selecting 'Fail to Attend' from 'Performance' in the left menu.
To generate the report:
Choose your reporting period — Start and End Date
Select Practice(s)
Select Provider(s)
Click Create Report
Fail to Attend Report - Section Explanation
Fail to Attend Report - Section Explanation
Date: the date within the reporting period. Each row represents a single day in the reporting period
Days: an indication of the number of calendar days that this row covers.
Patients Booked: the number of appointments booked/completed, cancelled or failed within the period for this row.
Patients Failed: the number of appointments classed as cancelled within the period for this row.
% FTA: Patients Cancelled / Patients Booked as a percentage.
Failed Hours: the total number of hours due to cancelled appointments, that were not reused with other appointments.
Est Failed Revenue: The estimate of revenue lost from those cancelled appointments. This is taken from the 'cost estimate' for those appointments that shows within your patient management software.
Exporting, Printing & Scheduling
To download a copy of your report you can use the Export Data button to download a CSV spreadsheet.
You can use the Print button in the top right as needed.
To set up automation of the report you can use the Schedule Report button.