What Does the MPC Fail To Attend Report Tell me?
This report gives visibility to:
Total number of patients booked
Total number of patients FTA
FTA appointments as %
FTA appointments in hours
Estimation of revenue lost through FTA appointments
Access the report by selecting 'Fail to Attend' from 'Performance' in the report finder on left hand menu.
To generate the report:
Choose your reporting period — Start and End Date
Select Practice(s)
Select Provider(s)
Click Create Report
Fail to Attend Report - Section Explanation
Fail to Attend Report - Section Explanation
Date: the date within the reporting period. Each row represents a single day in the reporting period
Days: an indication of the number of calendar days that this row covers.
Patients Booked: the number of appointments booked/completed, cancelled or failed within the period for this row.
Patients Failed: the number of appointments classed as cancelled within the period for this row.
% FTA: Patients Cancelled / Patients Booked as a percentage.
Failed Hours: the total number of hours due to cancelled appointments, that were not reused with other appointments.
Est Failed Revenue: The estimate of revenue lost from those cancelled appointments. This is taken from the 'cost estimate' for those appointments that shows within your patient management software.
Exporting, Printing & Scheduling
To download a copy of your report you can use the Export Data button to download a CSV spreadsheet.
You can use the Print button in the top right as needed.
To set up automation of the report you can use the Schedule Report button.