What does the Cancellation Report Tell me?
This report gives visibility to:
Total number of patients booked
Total number of patients cancelled
Cancelled appointment time as %
Cancelled appointments in hours
Estimation of revenue lost through cancelled appointments
Access the report from Report Finder on the left hand menu, Performance section, then select Cancellations.
To generate the report:
Choose your reporting period — Start and End Date
Select Practice(s)
Select Provider(s)
Click Create Report
Cancellation Report - Section Explanation
Cancellation Report - Section Explanation
Summary graphic dial: this shows the total 'Cancelled Patients %' average value in graphical form.
Date: the date within the reporting period. Each row represents a single day in the reporting period.
Days: an indication of the number of calendar days that this row covers.
Patients Booked: the number of appointments booked/completed, cancelled or failed within the period for this row.
Patients Cancelled: the number of appointments classed as cancelled within the period for this row.
% Patients Cancelled: Patients Cancelled / Patients Booked as a percentage.
Cancelled Hours: the total number of hours due to cancelled appointments, that were not reused with other appointments.
Est Cancelled Revenue: The estimate of revenue lost from those cancelled appointments. This is taken from the 'cost estimate' for those appointments that shows within your patient management software.
📝 Please note: Cancelled appointments in this report include both patient and Practice cancellations.
Exporting, Printing & Scheduling
To download a copy of your report you can use the Export Data button to download a CSV spreadsheet.
You can use the Print button in the top right as needed.
To set up automation of the report you can use the Schedule Report button.