What does the Cancellation Report Tell me?
This report gives visibility to:
Total number of patients booked
Total number of patients cancelled
Cancelled appointment time as %
Cancelled appointments in hours
Estimation of revenue lost through cancelled appointments
Access the report from Performance in the left menu, then select Cancellations.
To generate the report:
Choose your reporting period — Start and End Date
Select Practice(s)
Select Provider(s)
Click Create Report
Cancellation Report - Section Explanation
Cancellation Report - Section Explanation
Summary graphic dial: this shows the total 'Cancelled Patients %' average value in graphical form.
Date: the date within the reporting period. Each row represents a single day in the reporting period.
Days: an indication of the number of calendar days that this row covers.
Patients Booked: the number of appointments booked/completed, cancelled or failed within the period for this row.
Patients Cancelled: the number of appointments classed as cancelled within the period for this row.
% Patients Cancelled: Patients Cancelled / Patients Booked as a percentage.
Cancelled Hours: the total number of hours due to cancelled appointments, that were not reused with other appointments.
Est Cancelled Revenue: The estimate of revenue lost from those cancelled appointments. This is taken from the 'cost estimate' for those appointments that shows within your patient management software.
📝 Please note: Cancelled appointments in this report include both patient and Practice cancellations.
Exporting, Printing & Scheduling
To download a copy of your report you can use the Export Data button to download a CSV spreadsheet.
You can use the Print button in the top right as needed.
To set up automation of the report you can use the Schedule Report button.