What is the Cancellation Reasons Report?
The Cancellation Reasons Report provides a graphical overview of the top 7 reasons patients cancelled appointments during a selected period. Use it to identify patterns in cancellation behaviour — for example, whether a high proportion of cancellations are due to reminder gaps, scheduling conflicts, or other recurring causes — so you can take targeted action to improve rebooking rates.
📝 Please note: This report depends on cancellation reasons being recorded consistently when appointments are cancelled in your practice management system. The data quality reflects how systematically your team captures this information.
For a detailed, patient-level view of cancellations including rebooked status and advance notice given, see the Patient Cancellations Details Report.
Reading the Chart
The chart displays the top 7 cancellation reasons ranked by frequency for the selected date range. Review which reasons appear most often to identify areas for improvement.
Click the Data button in the top right to switch to a table view of the same data:
Use the Print button in the top right to print or export the report as needed.
