What is a lapsed patient?
A lapsed patient is a patient who has not had a completed service code in the last 24 months and is not marked as inactive in your practice management software.
In other words, the patient record is still active but they have not attended for treatment within the past 24 months, making them a patient at risk of leaving the practice if not contacted.
The New Lapsed Patients tile on the Action Today Dashboard provides a quick view of patient activity, showing:
Patients who lapsed last month
Patients due to lapse in the current and next month
💡 Top tip: Lapsed patients are often the focus of recall and reactivation campaigns to help bring them back for treatment and maintain patient continuity.
Click on the numbers in the tile to drill down into the Active Patients in Period Report, which shows the transition of your patient base across NHS, Private, and Plan payors.
💡 Top tip: Click on the blue numbers to drill down further into Patient Details.
What does the reporting sections mean?
Total Patients at Start
Shows the number of patients in each category as of the last date of the previous month.
Active Patients
Patients not marked as inactive as of the previous month end whose last completed treatment was less than 24 months ago.
Lapsed Patients
Patients not marked as inactive as of the previous month end whose last completed treatment was more than 24 months ago.
Scheme %
Shows:
(Active Patients + Lapsed Patients) / (Total Active Patients + Total Lapsed Patients)Relates to the previous month end date
Activity In Month
New Patients - registered and with a completed item of service on their records in month.
Returning Patients - previously lapsed.
Lapsed Patients - have not had a completed item of service in the last 24 months.
Lapsed Patients Rtn %:(Activity In Month - Returning Patients) / (Total Patients at Start - Lapsed patients). Of the number of patients who were considered 'Lapsed' at the start of the month, what proportion returned to have treatment in the current month.
Inactive - Patients Left Scheme
Patients made inactive in month.
📝 Please note: Use scroll bar at bottom of report to scroll right.
Total Patients at End
An indication of the numbers of patients of different categories as of the last date of the current month:
Variance
This shows the change in the number of active and lapsed patients and the new patients less the patients made inactive.
💡 Top tip: Change the month to work on lapsed patients in previous months.
